CeNTEL is our customer experience application that forms part of a software solution that collects key performance indicators (KPIs) from participating subscribers’ mobile phones and provides the subscribers with a direct feedback mechanism. This data, captured by the software agent installed on off-the-shelf subscriber phones (an app that can be downloaded from the app store, or embedded into the operators own app), is then populated into a central management tool that is used for managing the agent and reporting results. This provides the operator with an unprecedented view of the network performance and accessibility from the subscribers’ point of view.